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Do both - Au Pair and Family - have to be Premium Members in order to be able to contact each other directly?

No. It's sufficient if either the family or the au pair is a Premium Member.

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• What is an Au Pair
• Why should I register as Au Pair or Family?
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• Do both - Au Pair and Family - have to be Premium Members in order to be able to contact each other directly?
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Auf Deutsch: Müssen sowohl Au Pair als auch Familie Premium Mitglied sein, um direkt miteinander in Kontakt treten zu können?
In English: Do both - Au Pair and Family - have to be Premium Members in order to be able to contact each other directly?
En Français: Faut-il que toutes les deux - la famille d'accueil et l'au pair - soient Membre Premium?
In Italiano: Bisogna che tutti e due - e la famiglia e l'au pair deventino Membri Premium?
In het Nederlands: Moeten beide - Au Pair en Gastgezin Premium Lid zijn, om direct contact te maken?